AI Integration for smarter, connected cities

Cities are increasingly expected to deliver services that are faster, fairer, and more responsive to people’s needs. In this context, AI and automation can optimize urban infrastructure, enhance efficiency, security, and sustainability, and transform how cities operate and serve their residents by turning information streams into timely actions that improve everyday life. This session will look at how city leaders are weaving AI into existing programs and services, not as a gadget but as a practical tool for problem-solving. It will share relatable examples and discuss what it takes to build trust, protect privacy, and keep outcomes citizen-centric. Finally, it will examine the most pressing challenges, such as collaboration across departments, responsible use of data, and sustaining projects beyond the pilot stage.